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Resolve high-volume customer inquiries instantly with context-aware conversational AI that integrates directly into your CRM, ticketing systems, and messaging apps.
Instant Ticket Resolution: Resolves routine customer inquiries end-to-end and escalates complex cases to your team.
Omnichannel Deployment: Seamless integration across Web, WhatsApp, Instagram DM, and Zendesk.
Smart Human Handoff: Automatically escalates complex or sensitive inquiries to human agents with full context.
Growing customer support teams face high turnover, rising labor costs, and slow response times during off-peak hours and holidays.
Static chatbots frustrate customers with generic canned replies, while human-only teams cannot scale affordably to meet 24/7 international demand.
Our support copilots combine private knowledge retrieval (RAG) with real-time customer account lookups to answer complex questions accurately and handle transactional support tasks on the spot.
Dynamic Account Inquiries
Connects to your billing and order systems to provide authenticated users with instant order tracking, refund status, and invoice copies.
Context-Aware Lead Qualification
Identifies high-intent prospects in live chat, captures contact details, and directly books qualified sales calls on your team's calendar.
Multi-Language Support
Fluently communicates across 50+ languages with native cultural phrasing and terminology consistency.
Seamless Live Agent Escalation
Detects customer frustration through sentiment analysis and transfers the conversation to a human rep alongside an automated summary of the issue.
24/7
Always-On AI Operations
4
Phases: Audit, Build, Test, Monitor
12+
Years of Hands-On IT Engineering Experience
3
Offices: Dubai, Karachi & USA
A 5-week path from knowledge ingestion to production rollout.
A 5-week path from knowledge ingestion to production rollout.
Ingest help center docs, FAQs, and historical ticket logs.
Configure custom system prompts, brand voice guidelines, and API account lookup actions.
Conduct red-teaming tests for hallucination prevention and live agent fallback routing.
Production rollout with real-time feedback logging and agent monitoring dashboards.
Ingest help center docs, FAQs, and historical ticket logs.
Configure custom system prompts, brand voice guidelines, and API account lookup actions.
Conduct red-teaming tests for hallucination prevention and live agent fallback routing.
Production rollout with real-time feedback logging and agent monitoring dashboards.
Frequently Asked Questions
Got questions? We've answered the most common ones about working with RixDigi — from services to timelines to support.
Yes. We configure authenticated API endpoints (via webhooks or OAuth) so the assistant can query your database for order numbers, account balances, and shipping status.
The copilot politely acknowledges the limit of its knowledge and routes the ticket to your human support queue along with the conversation transcript.
Transform Your Customer Experience with 24/7 AI Support
Book a 30-minute consultation to review how our support copilots integrate into your helpdesk.
Book Your Technical Demo ›Ready to Bring Enterprise-Grade AI into Your Operations?
Book a 30-minute discovery session with our engineering team to evaluate your workflows and identify your highest-impact AI opportunities.
RixDigi is an AI and workflow automation engineering agency building private, production-ready AI solutions for modern enterprises.
Important Links
Rixdigi Locations:
United Arab Emirates
Office 408, 4th Floor, Al-Wasal Building, Dubai.
+971 50 349 5669
Pakistan
Office 202, 2nd Floor, Building #85, Shaheed-e-Millat Road, Karachi
+92 300 5002659
United States
923 Elm St, Unit #9, Manchester, NH 03101
+1 603 614 5703